Chief of Staff

• Shape strategic priorities with the Chief Operating Officer and translate them into actionable plans and measurable business outcomes
• Lead complex, high-visibility, cross-functional initiatives spanning multiple teams and business areas
• Align organizational priorities with Pharmacy Services and enterprise objectives
• Anticipate barriers, identify risks, and coordinate timely issue resolution
• Monitor strategic commitments and drive corrective action
• Establish and manage operating cadence, governance, decision-making processes, reporting, and performance management routines
• Partner with finance and analytics teams on business planning, budgeting, investment prioritization, and resource allocation
• Improve processes, organizational effectiveness, and operating performance
• Lead planning for leadership meetings, business reviews, town halls, and other key forums
• Advise the Chief Operating Officer, frame complex issues, evaluate options, and develop executive recommendations
• Develop executive presentations, briefings, communications, and materials for senior leadership and stakeholders
• Connect leaders with functional and delivery teams to support alignment, accountability, and execution
• Build relationships across Pharmacy Services and the enterprise
• Support the Chief Operating Officer in key meetings and cross-functional forums
• Handle sensitive business matters with judgment, discretion, and confidentiality

Executive Director – Chief of Staff, Pharmacy Services Operations

• Serve as a primary point of contact between the Managing Partners and attorneys throughout the firm
• Review, prioritize and coordinate matters requiring firm leadership attention
• Make initial contact with attorneys raising management issues, gather relevant facts and determine appropriate next steps
• Resolve matters within delegated authority and develop recommendations for issues requiring Managing Partner decisions
• Assist with partner and office issues involving origination credit, compensation, staffing, recruiting, client relationships, billing rates and other management matters
• Help resolve partner-to-partner and cross-office disputes
• Coordinate with Operations, Finance, Human Resources, Recruiting, Marketing and other administrative functions
• Maintain visibility into significant open management matters and ensure appropriate follow-through
• Prepare concise weekly or bi-weekly briefings identifying matters requiring Managing Partner decisions, matters under review and matters resolved
• Attend selected leadership meetings and ensure decisions and action items are implemented
• Identify recurring issues and recommend policies, procedures and systems to improve firm operations
• Assist with integration of new attorneys, practice groups and offices
• Undertake confidential and sensitive projects on behalf of the Managing Partners