Claim Specialist

• Handle and document incoming/outgoing claim calls
• Provide resolution to customer questions and educate customers on the claim process
• Initiate and complete claim settlement transactions fitting the express claim criteria
• Deliver an unparalleled customer service experience
• Follow documented department claim procedures and good faith claim handling guidelines
• Handle escalated calls with complex problems
• Assist with procedure and policy documentation
• Make claim determinations and settle express claims
• Identify claims for follow-up or complex claim handling
• Educate members on policy provisions and exclusions
• Interpret financial and non-financial information online and follow claim requirements and procedures

Claim Specialist jobs in Iowa

Claim Specialist I