Claims Representative

• Manage and investigate incoming customer claims related to promotional product orders
• Review incorrect or missing imprints, damaged or defective products, late or misdelivered shipments, pricing discrepancies, and billing concerns
• Collaborate with Production, Art, Sales, Shipping, and Customer Service departments
• Identify claim root causes and determine appropriate resolutions
• Communicate investigation updates, findings, and resolution options to customers
• Coordinate and process reprints, credits, refunds, replacements, and discounts
• Ensure resolutions align with company guidelines and authorization levels
• Maintain accurate documentation of claims, outcomes, communications, and resolution actions
• Assist with trend reports and process improvement initiatives
• Identify recurring issues and escalate them to the Claims Manager
• Help improve product quality, vendor accountability, and fulfillment accuracy

Claims Representative jobs in Philippines

Home-Based Claims/Resolutions Representative