Client Services Representative

• Ensure customers have immediate access to purchased software products
• Troubleshoot back-office systems and use third-party tools to identify root causes of access issues
• Communicate with customers and partners by phone, chat, and email
• Receive, investigate, and respond to support needs, including order processing, presales, product access, account sign-in, and license fulfilment
• Provide information about Autodesk Account features and conduct how-to sessions
• Serve as a subject matter expert on Autodesk policies, processes, and tools
• Drive partner enablement initiatives, including onboarding, training, forums, and service reviews
• Educate customers and partners on self-service resources through training, content, remote access, readiness calls, and webinars
• Create and modify shared knowledge-base content
• Collaborate with cross-functional and sales teams to resolve customer issues and support sales activities
• Act as a liaison with departments across Autodesk
• Identify process improvements, system enhancements, and automation opportunities
• Meet or exceed operational KPIs

Client Services Representative jobs in Ireland

Client Services Specialist – German, French