Client Services Representative

• Serve as the Tier 2 contact for members, employer groups, brokers and internal teams
• Own nine areas of group administration, including user access, new groups, renewals, terms and reinstatements, audits, broker management, reporting, trust meeting support and EDI support
• Set up, change and remove Vimly platform access and troubleshoot login and permission problems
• Set up new employer groups, including plan setup, SBS tagging and new plan document tagging
• Process renewing groups and rolling renewals, updating plan and rate information
• Process employer and group terminations and reinstate groups and members when coverage resumes
• Audit new groups and renewals against source documents and correct errors
• Maintain broker records and support broker commissions and case closing
• Build recurring and ad-hoc reports in Excel and Cleaner Reports
• Support ACA reporting and send compliance notices
• Prepare trust meeting reports and materials, record action items and follow up on deadlines
• Start manual carrier loads, review 834 suspensions and reconcile eligibility between SIMON and carriers
• Keep detailed logs, documentation and audit trails in internal systems
• Liaise between clients, brokers, insurance carriers and providers
• Contribute to internal initiatives, process documentation and cross-functional projects
• Help other departments with overflow work and special assignments
• Report to the Manager, Client Services

Explore Client Services Specialist – Group Administration at Vimly Benefit Solutions. Review requirements and application details.