Clinical Coordinator

• Review incoming neurology referrals and decide whether to accept, request more information, or deny them based on practice-specific rules
• Read multi-page clinical documents, including MRI reports, prior neurologist notes, and primary care summaries
• Confirm all required documents are present before referrals move to scheduling
• Record the rationale for every decision in the internal comments field
• Call patients to schedule appointments after referrals are approved
• Contact patients or referring offices to collect missing clinical or insurance information
• Log call outcomes and follow-ups in the referral system
• Qualify 50–60% of straightforward referrals independently within the first 30 days
• Apply feedback from full decision review to reduce errors through day 90
• Escalate unclear or edge-case referrals before making a decision
• Learn and apply new qualification rules as additional practices are onboarded

Explore Clinical Referral Coordinator at Catena. Review requirements and application details.