Coach

• Mentor and develop Technical Coaches and Customer Support Specialists
• Provide advanced coaching, training, and troubleshooting support to frontline agents
• Drive technical capability building, escalation reduction, process improvement, and adoption of AI-enabled support solutions
• Create technical resources and provide hands-on coaching
• Improve first-call resolution (FCR), escalation rates, agent confidence, support effectiveness, and customer outcomes
• Serve as a senior individual contributor through influence and technical expertise

Explore Technical Coach II at Octal Technical Solutions. Review requirements and application details.

Coach jobs in Philippines

Technical Coach II

Senior Technical Coach