Collection Specialist

• Review customer accounts and receivables aging reports daily to prioritize collection activities.
• Follow up on due and overdue invoices through calls, emails, and meetings.
• Secure payment commitments and track payments against agreed dates.
• Record collection activities, customer responses, and payment commitments in the ERP system.
• Follow up on returned payments, failed transfers, and disputed invoices.
• Escalate overdue accounts, missed commitments, and collection risks to management.
• Maintain relationships with customers and their finance teams.
• Respond to inquiries about invoices, statements of account, payments, and outstanding balances.
• Investigate payment delays and coordinate solutions with Sales, Operations, and Finance.
• Reconcile customer accounts and resolve payment discrepancies.
• Verify invoices and supporting documents before collection follow-up.
• Coordinate credit notes, debit notes, and account adjustments through the required approval process.
• Prepare weekly and monthly reports on collections, overdue balances, and account status.
• Identify aging trends and accounts requiring management attention.
• Prepare cash collection forecasts based on payment commitments and account history.
• Recommend actions to improve collection performance and reduce overdue receivables.
• Maintain records and supporting documentation for reporting and audit purposes.
• Follow company collection policies, approval requirements, and internal controls.
• Protect customer and company financial information.
• Support internal and external audits related to receivables and collections.
• Conduct collection activities in line with applicable Saudi regulations and company procedures.
• Success measured by collection target achievement, DSO, reduction in overdue receivables, collection efficiency, reconciliation accuracy, dispute resolution turnaround time, and cash collection forecast accuracy.

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