Collections

• Initiate contact with customers who have outstanding balances to negotiate and collect payments
• Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues
• Build and maintain relationships with Sales, Finance, Billing, and Customer Success teams to align account strategies and resolve disputes
• Maintain accurate records of customer interactions, payment arrangements, and relevant information
• Negotiate payment arrangements in accordance with company policies and financial goals
• Address and resolve billing, payment, and account discrepancy inquiries or disputes
• Prepare and send collection letters, statements, and other documentation
• Ensure compliance with relevant debt collection laws and regulations
• Generate and analyse reports on outstanding debts, collection efforts, and relevant metrics
• Provide excellent customer service while remaining firm and persistent in collections

Explore Collections Specialist at Kaseya. Review requirements and application details.