Communications

• Maintain and administer the Global Operations Communications Tool (GOCT)
• Ensure GOCT remains reliable and fit for purpose
• Administer GOCT configuration, templates, access, audience targeting, monitoring, and documentation
• Monitor GOCT dashboards and the administration mailbox
• Triage user queries and communication failures, resolving or escalating issues within required timelines
• Draft, coordinate, target, and release operational communications for planned maintenance, service disruptions, and P1–P3 incidents
• Coordinate GOCT enhancements and releases, including requirements documentation, user acceptance testing, release communications, and production validation
• Create and maintain clear, accurate, brand-compliant operational communications, templates, guidance, and supporting materials
• Collaborate with global and regional stakeholders to coordinate contributors and incorporate local requirements
• Support contingency procedures for critical communications when GOCT or dependent services are unavailable
• Develop understanding of GOCT dependencies, integrations, data sources, access groups, and downstream channels
• Assess communication needs, track issues and risks, identify competing priorities, and escalate decisions
• Maintain configuration records, operating procedures, support documentation, known-error guidance, release notes, and knowledge articles
• Track GOCT usage, communication failures, incidents, service requests, and recurring issues; identify trends and recommend improvements
• Partner with Product Management, Development, communications stakeholders, and MST leadership
• No direct reports

Explore Business and Technical Communications Analyst at EY. Review requirements and application details.