Compliance

• Own audit readiness and tax regulatory compliance across all European entities
• Design the region's audit and compliance approach and establish standards, structure, and cadence
• Lead end-to-end local statutory and global group audits across all 23 countries
• Plan audits, coordinate PBC lists, and drive on-time sign-off
• Serve as primary regional contact for external audit firms
• Own audit timelines and resolution of open items
• Align local statutory filings with Global/Group reporting timelines under IFRS, US GAAP, and local GAAP
• Structure pre-audit preparation with local teams
• Oversee accurate and timely VAT, Withholding Tax, Corporate Income Tax, statistical, and national bank reporting
• Standardize and oversee supporting data submissions to the central Tax team
• Manage tax notices and audits, coordinate evidence gathering, and support timely responses
• Oversee annual corporate filings and coordinate with Legal on board meeting minutes and local regulatory requirements
• Identify recurring audit adjustments and tax queries and implement structural fixes
• Strengthen regional internal controls to minimize audit findings
• Champion AI, automation, and dashboarding tools to reduce manual work and improve reporting consistency
• Collaborate with Tax, Transfer Pricing, Legal, hub-entity finance teams, local reporting teams, and external accountants
• Act as the region's representative before auditors and tax authorities

Audit & Compliance Manager

• Build and lead team.blue’s central Compliance function within group legal
• Lead and develop Privacy Counsels, AI Counsels, and the general compliance risk-monitoring and assurance function
• Act as a first-line advisory function embedded in group legal and work alongside legal and business teams
• Drive practical implementation of regulatory requirements into business lines
• Apply a risk-based approach to prioritise compliance efforts across brands and jurisdictions
• Own the group compliance agenda for GDPR, the AI Act, the Data Act, DORA and NIS2
• Centrally coordinate the group’s Digital Services Act standard
• Set group standards, policies and playbooks and deploy them through self-serve templates and Legal Hub automation
• Anticipate incoming EU digital regulation and assess operational impact across the portfolio
• Own or coordinate sanctions, AML, conflicts of interest, third-party risk management, fraud, consumer protection and business integrity topics
• Safeguard independent judgement and provide independent oversight on escalation
• Own continuous compliance risk monitoring, assurance, regulatory watch and register-driven action
• Steer the function using KPIs such as maturity and awareness, self-serve adoption, response time and residual risk
• Partner with divisional General Counsels to embed compliance across business lines
• Foster compliance culture and enable local counsels and non-legal teams to self-serve
• Advise senior leadership and divisional GCs on compliance risk and regulatory exposure
• Work with the Sustainability Director on the digital-trust agenda and responsible-technology commitments

Head of Compliance

• Investigate rejected, failed, delayed, or partially delivered SMS messages
• Analyze delivery receipts, provider responses, error codes, carrier behavior, and account configuration
• Diagnose issues related to customer setup, content, provider behavior, carrier filtering, account security controls, or potential product defects
• Manage toll-free number, 10DLC, Sender ID, and related SMS registration workflows
• Review business documentation for verification or number porting
• Investigate rejection patterns and recommend preventive actions
• Apply carrier policies, content restrictions, opt-in requirements, opt-out handling, and suppression rules
• Coordinate with SMS providers on verification delays, rejected submissions, delivery issues, and suspected provider-side incidents
• Support customer-impact remediation and escalate credit-impacting provider incidents to Billing
• Contribute to email and SMS deliverability and compliance operations
• Support SPF, DKIM, DMARC, domain/IP warmup, bounce monitoring, complaint monitoring, and blocklist prevention initiatives
• Participate in compliance audits and identify cross-channel deliverability patterns
• Establish standards for consent, suppression, sender identity, content compliance, escalation, and incident documentation
• Own complex deliverability and compliance cases from investigation through resolution
• Prepare escalation summaries with issue, impact, evidence, root-cause hypothesis, requested action, and next steps
• Coordinate with Support, Engineering, Product, Billing, Legal/Compliance, and external providers
• Contribute to post-incident reviews and track recurring issues
• Create and maintain playbooks, SOPs, templates, troubleshooting guides, and escalation workflows
• Improve SMS registration and approval processes
• Identify operational automation opportunities and turn recurring incidents into prevention measures or product/process changes
• Share knowledge with CX, Deliverability & Compliance, Product, and Engineering teams
• Explain technical topics to technical and non-technical audiences
• Provide Customer Support with accurate guidance and customer-ready language
• Communicate provider delays, verification decisions, compliance restrictions, and technical findings
• De-escalate customer-impacting situations and keep stakeholders informed

Deliverability & Compliance Manager – Cross-channel, SMS focus

• Develop and maintain the integrated management system covering eight ISO standards: ISO 9001, ISO 14001, ISO 45001, ISO/IEC 20000-1, ISO/IEC 27001, ISO/IEC 27701, ISO 22301, and ISO 37001
• Implement and maintain additional frameworks including TISAX, CSRD, and EcoVadis
• Manage business processes end to end, from identification and design through implementation and monitoring
• Prepare and maintain practical business process documentation
• Develop, review, and update policies, procedures, and internal regulatory documents
• Monitor regulatory changes including the Cybersecurity Act/NIS2, GDPR, and sector-specific legislation, and assess organizational impact
• Conduct compliance checks and gap analyses
• Support communication with regulatory and supervisory bodies
• Identify, assess, and document risks in the risk register
• Develop and implement risk treatment measures
• Report periodically on the organization's risk profile
• Serve as point of contact for certification and supervisory bodies
• Plan and conduct internal, certification, and surveillance audits
• Document nonconformities and track corrective actions
• Support teams during external second- or third-party audits
• Develop and deliver compliance, risk, and internal-control training
• Conduct onboarding and periodic staff training
• Communicate new or changed processes through internal channels
• Partner with process owners across the organization

Risk and Compliance Expert

• Serve as lead over several countries/projects, providing regulatory expertise and client interface
• Review country-level essential documents for completeness, accuracy, and quality according to the study-specific Essential Document Compliance checklist
• Review site-level essential documents for completeness, accuracy, and quality
• Notify the EDP Submitter by email of review outcomes, requested revisions, and corrected documents when deficiencies are identified
• Review revised document packs to ensure deficiencies are resolved
• Communicate review outcomes to the SSU Specialist
• Track EDP review details in the applicable data tracking system
• Maintain knowledge of SOPs, client SOPs/directives, and current regulatory guidelines
• Support timely site activation

Compliance jobs in Bulgaria

Audit & Compliance Manager

Head of Compliance

Deliverability & Compliance Manager – Cross-channel, SMS focus

Risk and Compliance Expert

Senior Regulatory Affairs Specialist - FSP - EMEA