Consultant

• Serve as the primary point of contact for EVIP customers throughout their mobility journey
• Oversee the full spectrum of relocation management services, including policy counselling, home sale and purchase support, destination services, household goods shipment, intercultural services, visa and immigration support, language training, ongoing assignment support and repatriation
• Interpret designated client relocation policies and procedures and provide tailored consultation to relocating employees
• Anticipate, manage and resolve issues quickly, creatively and with appropriate escalation
• Act as the single point of contact and accountability for all EVIP moves
• Coordinate internal support teams and external providers to meet customer needs
• Respond to relocating employees on the same business day, ideally within four business hours
• Provide ongoing consultation and proactive guidance throughout international assignments or relocations
• Identify and recommend process improvements
• Support urgent customer needs outside standard working hours and across regions
• Operate within a global 24/7/365 EVIP support model
• Consult with clients on authorized services and potential policy exceptions
• Provide ongoing updates to key client and Sirva stakeholders
• Support exception management and recommend solutions for policy exception requests
• Deliver status updates, communicate emerging issues and provide practical solutions
• Complete client projects and reports as required
• Develop subject matter expertise in client policy and operating procedures
• Attend mandatory, essential and recommended training
• Complete additional tasks to support managers, clients and customers
• Participate in sales efforts as required

Explore VIP Consultant at Sirva. Review requirements and application details.