Consultant

• Act as the first point of contact for customers using Pacera’s financial systems
• Support users working in finance processes such as financial close, consolidation, reporting and planning
• Perform basic troubleshooting across SaaS/platform environments
• Triage incoming tickets, prioritising effectively based on urgency and impact
• Escalate more complex issues to relevant teams with clear and accurate information
• Maintain ownership of tickets from creation through resolution or escalation
• Ensure high responsiveness and timely customer updates
• Work efficiently in a high-volume support environment
• Follow established processes and support frameworks such as ITIL
• Use ITSM tools such as Jira to manage and track support requests
• Participate in the recruitment process, including an initial recruitment conversation, hiring manager interview, and final role-specific task interview

Explore Support Consultant, 1st Line at Aico - Intelligent Financial…. Review requirements and application details.