Contract Specialist

• Act as Business Analyst and SME for the Customer Operations Transformation programme
• Formulate, document and govern commercial policies covering credit, claims, pricing and trade terms
• Design standard customer agreements, contract templates, clause libraries, deal-approval rules and delegation-of-authority frameworks
• Analyse contracts, commercial terms, accruals, claims and deductions to baseline problems and quantify opportunities
• Identify upstream causes of claims and deductions and design preventative fixes in policy, contracts, pricing, promotions, master data and controls
• Prepare business requirements, functional specifications, process flows, business rules and user stories
• Shape SAP pricing, condition contracts and settlement management, Control Tower claims and deduction functionality, and contract/trade promotion management tooling
• Facilitate design workshops and document decisions
• Define measures, monitor post-go-live performance and recommend continuous improvements
• Define test scenarios, support SIT/UAT, manage defects, deployment, hypercare and business readiness
• Own value-drop fragments, backlog, dependencies and risks
• Hand over standards, templates, process documentation, SOPs, controls and training materials to run teams
• Coach stakeholders and enable adjacent workstreams across Customer Operations

Explore Specialist – Commercial Standards, Claims & Contract at Diageo. Review requirements and application details.