Contract Specialist

• Manage small, mid-market and large corporate, complex business clients during online banking system upgrades or conversions from legacy platforms to new target platforms
• Provide clients with technical support, customer service and sales assistance
• Deliver instructor-led virtual classroom training for clients transitioning to new online banking platforms
• Consult with clients and customers to identify additional product or service needs
• Provide contact center support for commercial bank clients across multiple delivery channels
• Maintain complete and accurate records of customer interactions
• Complete initial Digital Conversion Professional training and required ongoing learning
• Provide white-glove customer service to top-tier clients and customers
• Understand and assist customers with NACHA files
• Perform additional tasks, projects, special assignments and rotating team roles as assigned

Contract Specialist jobs in Texas

Treasury Management Specialist – Contract Position