Counselor

• Provide world-class service in a high-volume inbound call center environment
• Consult with Card Members to understand their travel needs and deliver personalized travel solutions
• Plan and book seamless travel experiences for Premium Card Members
• Uncover relevant sales opportunities and maximize the value of exclusive benefits and Membership Rewards points
• Communicate new and existing product offerings and value propositions relevant to Card Members
• Put the Card Member experience at the forefront of all interactions, reinforcing the Membership First approach
• Deliver excellent service and outcomes aligned with the American Express brand
• De-escalate Card Member stress when unforeseen travel situations arise

Counselor jobs in Philippines

Travel Counselor