Customer Advisor

• Oversee the daily operations and management of the Customer Advisors team within the Deaf and Disabled Telecommunications Program (DDTP)
• Enhance the effectiveness of customer support for California residents who use specialized telecommunications equipment due to disabilities
• Lead and supervise Customer Advisors, ensuring high-quality service delivery and compliance with state and organizational standards
• Organize training and development sessions on accessible telecommunications options and equipment
• Monitor and evaluate Customer Advisor performance, providing feedback and coaching
• Manage scheduling and task allocation to ensure efficient operations and optimal resource use
• Coordinate with the Field Operations Director and other managers to align customer service activities with program goals
• Analyze customer interaction and service records to identify trends, resolve issues, and improve customer satisfaction
• Ensure adherence to privacy policies, information security protocols, and regulatory requirements
• Resolve escalated customer complaints and complex inquiries
• Prepare reports and presentations on team performance, challenges, and achievements for senior management and stakeholders

Explore Customer Advisor Supervisor at Communication Service for the…. Review requirements and application details.