Customer Advocate

• Serve as the first point of contact for prospective and existing customers across phone, live chat, social media, and email
• Answer adventure queries and support customers in booking hassle-free experiences
• Convert inquiries into new bookings and answer pre-departure questions
• Handle pre-booking and post-booking questions with empathy, accuracy, and professionalism
• Work with local hosts around the world to manage existing bookings and ensure a clear, friendly, positive booking experience
• Ensure customers receive a response within 24 hours and handle inquiries within established SLAs
• Resolve customer barriers to booking and platform issues
• Compose thoughtful and accurate replies to customer and host questions
• Monitor and control numerous tasks and issues simultaneously
• Track, document, prioritize, and escalate problems as needed
• Share customer insights with the team to continuously improve the user experience
• Maintain up-to-date product and service knowledge
• Deliver service excellence, maximize customer satisfaction, and maintain strong feedback scores

Customer Advocate jobs in Canada

Senior Customer Advocate