Customer Advocate

• Ensure multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely
• Evaluate and advise on a wide variety of moderately complex factors covering AFA products and services
• Communicate and tailor complex factors into simple messages Customers understand
• Work professionally and knowledgeably under pressure in a fast-paced environment
• Implement updated processes and strategies proactively
• Research complex Customer inquiries and provide consultative support
• Inform leadership when common issues arise
• Research and analyze Customer complaints to provide timely, Customer-focused resolutions
• Meet or exceed team and department performance, schedule, and attendance metrics
• Maintain a positive, collaborative tone that supports the team and department environment

Explore Customer Advocate Representative at American Fidelity. Review requirements and application details.