Customer Associate

• Provide foundational customer and operational support for Premier programs
• Respond to inbound customer emails and calls
• Handle inquiries related to invoices, payments, account status, and disputes using documented procedures
• Escalate complex or high-impact issues to senior team members with clear documentation and context
• Log and document all customer interactions accurately
• Research customer issues and gather information to support resolution
• Learn First Contact Resolution principles and support senior-led resolution efforts
• Follow established service standards
• Complete operational tasks related to receivables, disputes, and payment processing
• Review basic reports or dashboards to understand account activity and trends
• Maintain data accuracy and compliance

Explore Customer Concierge Associate I at TreviPay. Review requirements and application details.