Customer Associate

• Assist in onboarding new customers by preparing configuration documents, platform walkthroughs, and user setup
• Participate in data mapping, test case execution, UAT coordination, and go-live preparation
• Shadow and gradually lead implementation projects using defined templates and checklists
• Support creation of solution documentation, including user guides, workflows, and FAQs
• Serve as secondary point of contact for selected accounts
• Monitor platform usage and customer activity dashboards to identify early risk signals
• Support health check-ins and training refreshers with senior managers
• Handle tier 1 support tickets via chat and email, including access issues, basic functionality questions, and data corrections
• Escalate complex issues with appropriate context and logs
• Maintain internal support documentation and customer-facing articles
• Maintain documentation of customer configurations, project steps, and feedback
• Participate in team training, onboarding simulations, and internal tools workshops
• Contribute to knowledge base, onboarding materials, implementation templates, and support process improvements

Customer Associate jobs in Malaysia

Junior Customer Excellence Associate