Customer Associate

• Provide exceptional customer service and technical expertise to Transfer Agency clients
• Handle complaints, expressions of dissatisfaction, and colleague referrals
• Support the Leeds Customer Resolution team in delivering service excellence
• Maintain high-quality, accurate, and outstanding customer service for the business, clients, and shareholders
• Support day-to-day technical referrals within the team
• Contribute to daily resource management of cases
• Deliver quality complaint resolutions while meeting or exceeding service levels
• Act as a subject matter expert between operational areas and compliance
• Support broader Transfer Agency teams, the Manager, and the Leadership team
• Review and provide feedback on all aspects of the team’s work
• Handle and resolve customer dissatisfaction through all channels in line with SLAs and industry regulation
• Encourage first-contact resolution of queries and complaints
• Keep complaint processes and procedures up to date
• Act as a central referral point for CSC colleagues
• Ensure teams respond to customer queries and complaints in a timely manner

Explore Customer Resolution Associate at Waystone. Review requirements and application details.