Customer Retention Specialist

• Contact customers who have submitted leaving notifications or are showing churn risk
• Conduct retention conversations to understand problems and identify solutions
• Conduct relationship reviews when service is not meeting expectations
• Create service improvement plans and introduce solutions addressing customer needs
• Coordinate with internal teams to resolve issues and complaints
• Manage high-value account knowledge and contract renewal triggers
• Cross-sell value-add services where they improve customer experience
• Identify customer journey patterns where intervention can prevent churn
• Handle challenging conversations and rebuild customer trust
• Participate in phone screening, Teams interview, and final in-person interview stages

Customer Retention Specialist jobs in United Kingdom

Customer Loyalty Executive