Customer Specialist

• Research and resolve high-profile customer complaints involving flight incidents, customers with disabilities (CRO), the Department of Transportation (DOT), and social media channels
• Review and resolve complex or escalated complaints involving United or alliance partner products and services in accordance with audit and regulatory mandates
• Research issues and partner with stakeholder departments to ensure high-profile matters are sufficiently addressed and resolved
• Properly document, represent, and address cases, including public statements, DOT follow-up, and small claims court appearances on behalf of United
• Conduct root cause analysis through thorough investigations and communicate suggestions to address failures
• Work with other organizations to establish customer experience history for escalated incidents
• Provide leadership updates and executive-level communications regarding incident handling and resolution
• Proactively identify opportunities to improve customer resolution
• Provide subject matter expert and escalation support and guidance to Customer Solutions and Recovery team members and external contact center groups

Explore Specialist – Global Customer Solutions at Securiti AI. Review requirements and application details.