Customer Success Manager

• Drive customer retention and growth throughout the customer lifecycle from contract signature through renewal and expansion
• Collaborate with customers to understand business objectives and design Success Plans with monthly-reviewed objectives
• Develop and execute save plans to mitigate risk, protect ARR, and reduce churn
• Deliver business reviews with cross-functional departments
• Advocate internally for customer product feature priorities and feedback
• Influence the product roadmap and build customer advocates
• Partner with customer care and technical account management teams to manage critical escalations
• Represent the voice of the customer across support, marketing, sales, services, and product strategy
• Coordinate resources to resolve customer questions, concerns, and issues
• Ensure accountability and fulfillment of organizational commitments
• Mentor, coach, train, and provide feedback to team members
• Contribute to team growth and quality through knowledge sharing and coaching

Explore Digital Customer Success Manager at Hyland. Review requirements and application details.

Digital Customer Success Manager

CRC 18,407,971 - CRC 19,335,529 per year