Customer Success Manager

• Proactively identify new opportunities, target accounts, and whitespace, driving pipeline creation together with regional sales teams
• Lead strategic GTM initiatives end-to-end, building action plans, customer lists, and success metrics
• Drive accountability and follow-up across stakeholders, monitoring progress and intervening when initiatives stall
• Participate in strategic opportunities and customer engagements, supporting objection handling and competitive positioning
• Escalate blockers and coordinate internal support to move opportunities through the sales cycle
• Maintain relationships with regional sales teams through enablement sessions, workshops, and shared best practices
• Collect market intelligence and customer feedback, prioritizing commercially relevant product requests and supporting process improvements
• Act as the bridge between Product, Sales, Partners, and Customers
• Drive RCS adoption across regions and measure success by business outcomes

Explore Product Success Manager at Infobip. Review requirements and application details.