Customer Success Manager

• Own and manage a defined book of Commercial customers, driving customer success, retention, and long-term value
• Support customers through a mix of scalable engagement and targeted 1:1 outreach based on customer needs, opportunities, and risk
• Drive product adoption by helping customers understand and apply Workshop’s features, workflows, and capabilities
• Identify and promote new and expanded use cases that increase customer value
• Review customer health across your portfolio to identify adoption gaps, risks, or opportunities for deeper usage
• Proactively engage customers at key moments throughout their lifecycle to drive value, strengthen relationships, and mitigate risk
• Act as the voice of the customer internally by surfacing trends, feedback, and product insights to cross-functional partners
• Partner with Account Managers and Sales to surface expansion and usage-driven opportunities

Explore Customer Success Manager – Commercial at [bon]fire workshop. Review requirements and application details.