Customer Success Manager

• Ensure new customers have a seamless onboarding process
• Arrange training sessions on software capabilities and best practices
• Build and maintain relationships with key stakeholders as the primary point of contact
• Develop and execute customer success plans tailored to client business goals
• Review account health, usage data, and feedback to identify growth and optimization opportunities
• Drive business transformation, workflow optimization, software adoption, and digital-first workflows
• Align software adoption and expansion with customer business outcomes and measure delivery
• Monitor customer usage and engagement metrics
• Address barriers to adoption through targeted interventions
• Help customers integrate Browzwear solutions into core business processes
• Secure renewals and identify upsell opportunities with support from Account Management
• Present value-driven ROI cases demonstrating platform impact
• Provide customer feedback to Product, Engineering, and Customer Success teams
• Advocate for customer needs in product roadmap priorities
• Resolve customer issues and coordinate cross-functional resources for complex challenges