Customer Success Manager

• Manage day-to-day relationships for a portfolio of Installation Partners
• Serve as a trusted resource for partners across installs, processes, tools, and expectations
• Ensure partners stay current on products, hardware, SOPs, and installation standards
• Support onboarding of new partners and technicians
• Own and resolve partner-related escalations across installation, quality, scheduling, and payment
• Coordinate with cross-functional teams to drive timely resolution
• Communicate clearly with partners throughout the escalation lifecycle
• Identify recurring issues and surface trends to leadership
• Track partner performance metrics and operational KPIs
• Prepare insights and support delivery of Quarterly Business Reviews
• Follow up on action items and partner commitments
• Act as the voice of the partner internally and align expectations across teams
• Partner with Product, Hardware, Support, Scheduling, Finance, and Customer Success
• Contribute to process improvements and partner-facing resources

Explore Partner Success Manager at Motive. Review requirements and application details.