Customer Success Manager

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and office staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Serve as access, fulfillment, and reimbursement expert for the local team
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Improve practice and patient support through hub and specialty distribution channel knowledge
• Serve as subject matter expert on access and affordability solutions across payer types
• Complete business activities and required training according to ethical, legal, and compliance standards

Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Invest up to 50% of time on-site with healthcare providers and office staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers proactively
• Address critical patient access and affordability issues with urgency and accountability
• Partner with managed care colleagues on current and future policy changes
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Grow knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial plans
• Complete business activities according to ethical, legal, and compliance standards and required training

Customer Success Manager jobs in South Carolina

Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions