Customer Success Manager

• Lead customer onboarding and product implementation projects, ensuring successful and timely deployment
• Develop and execute customer success plans focused on adoption, engagement, retention and value realization
• Partner with customers to define business objectives, success criteria and implementation requirements
• Act as the primary point of contact during implementation and post-launch phases
• Collaborate with Product, Sales, Technical and Support teams to resolve issues and improve customer outcomes
• Monitor customer health metrics, adoption trends and satisfaction levels, proactively identifying risks and growth opportunities
• Drive continuous improvement initiatives to enhance customer experience, implementation processes and operational efficiency
• Provide coaching, guidance and support to team members while fostering a customer-centric culture

Explore Product Implementation, Customer Success Manager at Cencora. Review requirements and application details.