Customer Support

• Handle and resolve highly complex technical issues related to service delivery.
• Develop innovative and original solutions with a focus on broad business impact.
• Ensure timely and accurate delivery of contracted services to customers.
• Maintain strong communication and collaboration with internal teams and customers.
• Stay updated with the latest industry trends and technologies to enhance service delivery.
• Provide regular feedback and suggestions for process improvements.
• Conduct thorough root cause analysis for recurring issues and implement preventive measures.
• Document and maintain accurate records of customer interactions and resolutions.
• Assist in knowledge sharing and training of junior team members.
• Ensure compliance with company policies and procedures.

Customer Support jobs in Indonesia

Customer Service Specialist