Customer Support

• Respond to customer messages on WhatsApp and social media quickly, clearly, and in a friendly tone
• Answer inbound customer calls and handle them professionally from greeting to close
• Reply to comments on social media pages and move cases to private channels when needed
• Maintain a consistent, on-brand tone across channels and conversations
• Investigate order, payment, and voucher issues through to resolution
• Escalate cases to product, payments, and operations teams with clear, complete information
• Keep customers updated until their cases are closed
• Flag recurring issues and patterns to help address root causes
• Document every conversation accurately in support tools
• Hand over open cases at the end of each shift with clear notes
• Follow internal processes, response-time targets, and quality standards
• Contribute to saved replies and FAQs

Explore Customer Care Agent at Digital Zone. Review requirements and application details.