Customer Support

• Respond to customer inquiries via phone, live chat, and email within defined service levels
• Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
• Escalate complex cases to the right team with clear, complete notes
• Document every interaction accurately in the client's CRM or helpdesk, such as Zendesk, Gorgias, or Freshdesk
• Identify recurring issues and share feedback to improve help articles and processes
• Meet quality, productivity, and customer satisfaction targets
• Serve as the first point of contact for customers of U.S. clients in e-commerce, tech, and healthcare

Explore Customer Support Representative at NeoWork. Review requirements and application details.