Customer Support

• Manage and coordinate Gear Monitoring Team outreach, training, inspection, and reporting activities
• Communicate with commercial shrimp fishers, fishing associations, and state agencies to plan and conduct workshops, industry meetings, and dockside training
• Communicate Turtle Excluder Device construction requirements to a diverse commercial fishing sector
• Coordinate training for federal and state marine law enforcement personnel on fishing gear inspection procedures
• Coordinate and conduct at-sea and dockside inspections of Turtle Excluder Devices
• Manage compliance-inspection data and prepare comprehensive monthly and biannual reports
• Construct, repair, and maintain Turtle Excluder Devices, Bycatch Reduction Devices, and related selective fishing gear
• Read technical trawl-construction diagrams and perform trawl sewing and repair
• Provide gear expertise for research evaluating modified fishing gear and bycatch-reduction technologies
• Operate and maintain Class A, Class I, and Class II research vessels
• Trailer vessels and other large or heavy loads across rural and interstate highways
• Develop technical presentations, instructional materials, and printed information
• Deliver oral and hands-on demonstrations to commercial fishers and marine law enforcement personnel
• Attend industry and government meetings and present information on gear technology, team activities, and Turtle Excluder Device compliance
• Assist with oil-spill or emergency events affecting sea turtles in coordination with NOAA and state partners
• Maintain equipment, vessels, warehouse areas, shop spaces, and related work areas

Senior Program Support Specialist – Gear Monitoring

• Greet and assist all customers and prospective customers promptly and professionally
• Maintain a clean workspace as the first point of contact for customers
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Customer Service Representative

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Court Support Specialist

• Answer inbound customer calls
• Assist customers with questions and account needs
• Process service requests or transactions
• Coordinate roadside or other service assistance
• Provide scheduling or reservation support
• Document customer interactions accurately
• Navigate multiple computer systems
• Deliver professional, solution-focused support
• Provide customer support for nationally recognized companies through available client programs
• Explore service opportunities based on qualifications, location, availability, and current program openings

Customer Support jobs in Mississippi

Senior Program Support Specialist – Gear Monitoring

Customer Service Representative

Court Support Specialist

Customer Service Professional – Multiple Client Programs