Customer Support

• Independently manage buyer-seller messaging across an assigned book of Amazon client accounts
• Own end-to-end negative feedback and product review remediation workflows, including submission, follow-up, and escalation to Amazon
• Coordinate return and refund decisions with brand management
• Synthesize defect patterns, listing accuracy gaps, and image/copy mismatches and hand them off to Listing and Case Specialist teams
• Identify complaints rooted in FBA issues and route them to the FBA Resolution team with documentation
• Use structured escalation paths with Amazon for complex buyer-seller disputes
• Act as an SME or Trainual content owner for at least one Customer Service function
• Provide day-to-day casework guidance to Customer Service Specialist I peers
• Monitor Amazon buyer-side policy changes using blogs, LinkedIn, and seller forums
• Maintain or exceed department performance standards
• Perform other duties as assigned

Customer Service Specialist, E-commerce

• Respond to customer messages and calls
• Gather information about each request
• Provide accurate answers and instructions
• Assist customers with online processes
• Research solutions when needed
• Help resolve routine concerns
• Coordinate additional assistance
• Maintain accurate communication notes
• Track questions requiring follow-up
• Provide timely status updates
• Support courteous and consistent service

Customer Support jobs in Nicaragua

Customer Service Specialist, E-commerce

Customer Support Representative