Customer Support

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with court personnel, attorneys, and other clients.
• Work in Skye, the in-house application, to process documents, add informative updates/notes, and perform data entry.
• Manage consistent incoming and outgoing phone calls to assist courts and customers.
• Relay updated information from courts to process servers and customers.
• Collaborate with team members to identify root causes and process inefficiencies.
• Navigate and understand court dockets; download documents and import them into the internal application as needed.
• Perform other job-related duties as assigned.

Court Support Specialist

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Complete client-specific assessments, a basic background check, and a certification course before servicing begins
• Work a flexible schedule once certified

Customer Support jobs in North Dakota

Court Support Specialist

Inbound Customer Support Agent