Customer Support

• Handle incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries
• Verify and validate prescription information, including dosage, medication names, and patient details
• Document customer concerns, complaints, and prescription-related issues
• Provide guidance regarding prescription refills, medication adherence, potential drug interactions, and general medication information
• Access and update customer records and prescription data using computer systems and software applications
• Communicate with healthcare professionals, insurance providers, and pharmacies to verify, authorize, and process prescriptions
• Escalate complex or urgent issues to pharmacists or supervisors
• Monitor, track, and analyze call center performance metrics, including call handling time, customer satisfaction, and quality standards
• Stay updated on industry regulations, medication trends, and new pharmaceutical products

Pharmacy Technician, Retail Customer Care

• Own the strategy and performance of MOO’s Managed Services business
• Deliver Managed Services revenue growth through customer acquisition, retention, and expansion
• Define target customers, industries, and segments
• Develop the proposition, strategy, and capabilities to win and grow high-value customers
• Determine where human interaction, AI, automation, and self-service create the most value
• Ensure Demand Generation, Sales Enablement, and lead generation support the growth strategy
• Define MOO’s differentiated end-to-end Customer Experience strategy
• Identify customer journey gaps and opportunities
• Own the cross-functional CX roadmap and drive business-wide action
• Build customer insight and measurement into prioritization and decision-making
• Own Customer Service performance, strategy, and future direction
• Ensure Customer Service delivers strong customer, operational, and cost outcomes
• Use Service insight to drive improvements beyond the Service team
• Own Revenue Operations, including customer systems, Managed Services Demand Generation, and Sales Enablement
• Ensure systems, partners, data, and processes enable effective customer management and growth
• Build the Managed Services pipeline-generation capability
• Equip Sales teams with tools, insight, processes, and enablement
• Use data, technology, and AI to improve Sales and Service effectiveness
• Report to the Chief Commercial Officer and lead an organization of approximately 120 people across the US, UK, and South Africa

Vice President – Customer Experience

• Provide support to U-Haul repair shop personnel
• Learn the inner workings of the repair shop
• Use U-Haul Company’s proprietary technology to assess and care for field vehicles
• Use specialized equipment to dismount, balance, and mount tires
• Maintain and recycle batteries
• Maintain a clean work area
• Use machinery to turn brake rotors and drums
• Rebuild trailer components including brake systems and equalizers
• Assist shop personnel
• Perform other duties as assigned

Customer Support jobs in Rhode Island

Pharmacy Technician, Retail Customer Care

Vice President – Customer Experience

Shop Support Specialist

Shop Support Specialist