Customer Support

• Lead the post-sale customer journey from onboarding through retention and contract renewals
• Act as a trusted business advisor, helping customers adopt Cloudflare products and services
• Build strategic stakeholder relationships and articulate ROI and business value
• Plan and execute long-term Success Plans for large customers to drive retention and growth
• Maintain deep knowledge of Cloudflare solutions and present relevant features to customers
• Plan and execute Business Value Justification meetings, Business Reviews, Executive Business Reviews, and Renewal Meetings
• Own and drive renewals, including accurate weekly forecasting
• Negotiate and execute renewal contracts
• Design renewals using deal construction and pricing strategy
• Analyze customer data to identify upsell and cross-sell opportunities
• Collaborate with Sales on forecasting, planning, and targets
• Maintain long-term stakeholder relationships across the account portfolio
• Work cross-functionally with Product, Engineering, Support, Marketing, and other teams to resolve customer issues
• Provide product feedback and feature requests to internal partner teams
• Use generative AI, analytics tools, and workflow automation to improve renewal communications, forecasts, lifecycle alerts, and operational efficiency

Customer Support jobs in United Arab Emirates

Customer Experience Manager