Customer Support

• Aspirar a que el cliente tenga la mejor experiencia post venta
• Brindar atención telefónica a clientes
• Crear avisos, enviar mails, registrar datos de clientes y visualizar su información a través de CRM
• Gestionar documentación
• Agendar visitas y visualizar información de compras con SAP

Agente de Atención al Cliente, Part Time

• Serve as the primary liaison between clients and technical teams throughout the incident lifecycle
• Perform technical analysis to identify incident impact, urgency, and possible root causes
• Coordinate resolution efforts with Backend, Product, and QA teams
• Minimize client impact and ensure SLA/OLA compliance
• Lead and document post-incident reviews
• Drive continuous improvement and preventive strategies
• Maintain and update runbooks, knowledge bases, and process documentation
• Oversee onboarding, training, and technical evaluation of Customer Support agents
• Manage incident escalation processes
• Improve incident management workflows, tools, and cross-team collaboration
• Participate in after-hours incident management within the global 24/7 support structure

Customer Support jobs in Uruguay

Agente de Atención al Cliente, Part Time

IT Customer Care Coordinator