Data Analyst

• Produce daily reports, dashboards, and ongoing insights highlighting trends, risks, and opportunities
• Monitor KPIs and SLAs to safeguard productivity, accuracy, and operational consistency
• Build forecasting models and capacity insights for staffing and operational planning
• Develop staffing heat maps and apply WFM principles to optimize coverage and resource allocation
• Investigate root causes of operational inefficiencies
• Recommend actionable process improvements
• Deliver timely analysis to support informed decision-making
• Work with ModSquad, a customer experience services company supporting customer support, content moderation, trust and safety, community management, and social media services