Data Management

• Manage the daily operations of provider data management functions
• Direct provider data management activities based on plan and contract specifications and standard business rules
• Manage end-to-end provider data entry and maintenance for claims payment, member assignment and directory display
• Investigate and resolve complex provider data management issues
• Identify trends and recommend improvements to mitigate potential issues
• Lead task assignment for team workflow and distribution
• Monitor team performance against provider data quality benchmarks
• Facilitate meetings with Health Plan representatives
• Train and mentor Provider Data Management Analysts I and II and Team Leads
• Perform other duties as assigned
• Comply with all policies and standards

Supervisor, Provider Data Management

• Oversee all aspects of clinical data management studies from start-up to close-out for Kite’s clinical development programs
• Work closely with Biostatistics, Programming, Clinical Operations, Safety, and Regulatory teams
• Collaborate on project deliverables and timelines for clinical data collection, quality checking, and reporting
• Handle multiple studies complex in scope and volume
• Lead studies and projects without supervision oversight
• Ensure completeness, accuracy, and consistency of clinical data and data structure
• Lead preparation and design of eCRFs
• Review study protocols and lead or assist in planning and implementing data management portions of clinical studies
• Interact with site coordinators, investigators, and field clinical staff to collect data and resolve queries
• Use reports to track study progress and ensure timeliness and quality expectations
• Prepare and manage data management timelines
• Provide CDM expertise for external vendor data coordination, collection, and cleaning
• Manage CDM deliverables with internal and external cross-functional teams
• Review clinical data on an ongoing basis
• Support vendor processes including data entry, data quality checking, data transfer, and reporting
• Create or support Data Transfer Plans and external data documentation
• Manage and coordinate external data deliverables
• Coordinate query management, report delivery, study timelines, and database snapshots for analysis including Safety Review
• Ensure adherence to standard business processes within CDM systems and regulatory compliance
• Participate in clinical data management process design and implementation
• Serve as a point of contact for the study management team
• Facilitate meetings and presentations
• Delegate tasks to applicable staff members
• Identify, communicate, and escalate project-level issues involving processes, timelines, resourcing, and performance

Senior Clinical Data Management Associate

• Oversee all aspects of clinical data management studies from start-up to close-out for Kite’s clinical development programs
• Work closely with Biostatistics, Programming, Clinical Operations, Safety, and Regulatory teams
• Report to the Senior Manager, Clinical Data Management
• Collaborate to meet project deliverables and timelines for clinical data collection, quality checking, and reporting
• Handle multiple studies complex in scope and volume
• Lead studies and projects without supervision oversight
• Ensure completeness, accuracy, and consistency of clinical data and data structures
• Lead preparation and design of eCRFs
• Review study protocols and lead or assist in planning and implementing data management portions of clinical studies
• Interact with site coordinators, investigators, and field clinical staff to collect data and resolve queries
• Use reports to track study progress and ensure timeliness and quality expectations
• Prepare and manage data management timelines
• Provide CDM expertise for external vendor data coordination, collection, and cleaning
• Manage CDM deliverables with internal and external cross-functional teams
• Review clinical data on an ongoing basis to ensure quality
• Assist with vendor implementation of routine clinical data management processes, including data entry, data quality checking, data transfer, and reporting
• Create or support Data Transfer Plans and other external data documentation
• Manage and coordinate external data deliverables
• Coordinate query management, report delivery, study timelines, and database snapshots for analysis, including Safety Review
• Ensure adherence to standard business processes within CDM systems and compliance with regulatory bodies
• Participate in the design and implementation of clinical data management processes
• Serve as a point of contact for the study management team
• Facilitate meetings and presentations
• Delegate tasks to applicable staff members
• Identify, communicate, and escalate project-level issues involving processes, timelines, resourcing, and performance

• Establish agency-level standard data management practices and thought leadership
• Oversee application of data management standards across agency accounts
• Participate in business pitches as a data management and business intelligence subject matter expert
• Write client statements of work and/or service-line agreements during contract negotiations, renegotiations, and renewals
• Establish resource rate cards, platform costs, and business engagement requirements with finance and leadership
• Staff accounts, anticipate future needs, and interview and hire employees
• Serve as escalation contact for critical business issues and support urgent issue resolution
• Analyze employee time utilization to minimize over-burns and ensure hours are scoped to the correct projects
• Evaluate business intelligence tools and platforms
• Establish departmental data strategy, solutions, standards, and best practices
• Lead data quality, business rules, taxonomy, governance, documentation, and integrity initiatives
• Lead cross-functional teams addressing complex data issues and implementing solutions
• Promote adoption of media data operations tools and processes
• Supervise Directors and Managers performing data operations, quality assurance, and client management
• Develop direct reports and foster a collaborative team environment
• Liaise between internal leads and onshore/offshore data operations teams
• Create and manage project timelines, tasks, project plans, and change logs using project management tools

SVP, Data Management

• Develop and lead the strategy, implementation, and continuous improvement of Enterprise Data Management and Governance capabilities
• Maintain and evolve the data governance framework, including policies, standards, and operating procedures
• Partner with business lines to understand processes, data flows, and Critical Data Elements (CDEs)
• Collaborate with Data Owners and Data Stewards to promote consistent data usage, quality, and lifecycle practices
• Recommend enhancements to enterprise data processes, governance workflows, and supporting tools
• Identify data quality issues, establish data quality controls and KPIs, and drive improvement actions
• Conduct gap analysis of enterprise data practices to inform target-state governance and lifecycle management models
• Support metadata standards, data classifications, business definitions, and reference data alignment
• Translate business needs into data requirements, definitions, and governance artifacts
• Partner with architecture, analytics, and platform teams to embed governance and data quality requirements in enterprise solutions
• Facilitate change management for data ownership, stewardship, data access, retention, and lifecycle controls
• Promote adoption through training, communication, and ongoing engagement
• Chair or co-chair the data governance committee
• Participate in enterprise data governance committees and operationalize data roles and responsibilities
• Serve as senior advisor and subject-matter expert for governance standards, lifecycle practices, metadata, and data quality
• Provide leadership, coaching, and guidance to team members and cross-functional partners

Enterprise Data Management Lead

• Develop and lead the strategy, implementation, and continuous improvement of Enterprise Data Management and Governance capabilities
• Maintain and evolve the data governance framework, including policies, standards, and operating procedures
• Partner with business lines to understand processes, data flows, and Critical Data Elements (CDEs)
• Collaborate with Data Owners and Data Stewards to promote consistent data usage, quality, and lifecycle practices
• Recommend enhancements to enterprise data processes, governance workflows, and supporting tools
• Identify data quality issues, establish data quality controls and KPIs, and drive improvement actions
• Conduct gap analysis to inform target-state governance and lifecycle management models
• Support metadata standards, data classifications, business definitions, and reference data alignment
• Translate business needs into clear data requirements, definitions, and governance artifacts
• Partner with architecture, analytics, and platform teams to embed governance and data quality requirements in enterprise solutions
• Facilitate change management for data ownership, stewardship, data access, retention, and lifecycle controls
• Promote adoption of data governance processes through training, communication, and engagement
• Chair or co-chair the data governance committee
• Participate in enterprise data governance committees and operationalize data roles and responsibilities
• Serve as senior advisor and subject-matter expert for governance standards, lifecycle practices, metadata, and data quality
• Provide leadership, coaching, and guidance to team members and cross-functional partners

• Assure quality research data is collected according to Flourish SOPs, GCP, FDA, and protocol guidelines
• Work closely with clinical research coordinators and ensure QC data entry uses the Punctual Accurate Complete True (P.A.C.T.) System
• Assist clinical research associates during internal monitoring visits
• Thoroughly review study charts using Flourish SOPs and sponsor-provided protocols
• Enter data accurately into eCRF/CRF systems according to sponsor guidelines
• Identify and report missing data, inconsistencies, discrepancies, and deviations
• Create and approve source documents
• Resolve open queries accurately and promptly
• Assist during sponsor monitor visits to resolve queries
• Oversee the quality and quantity of QC & Data Management Specialists' work
• Conduct employee 1:1s and regular team meetings
• Train new employees on QC/data-entry processes
• Attend pre-study visits, site initiation visits, and manager meetings
• Oversee the QC Data Entry department
• Represent Flourish Research professionally when interacting with staff, clients, and vendors
• Perform additional duties assigned by management

QC & Data Management Lead

• Support development and maintenance of global clinical data standards and operational data mappings
• Apply CDISC standards in standards development
• Develop and maintain global library objects, including eCRFs, edit checks, and dynamics
• Assist in regular releases of the Global Library Volume (GLV)
• Contribute to CRF Completion Guidelines development
• Work with Medidata RAVE, TrialGrid, Azure, Smartsheet, SharePoint, and Veeva Vault to develop, maintain, and release the GLV
• Support consistency and adherence to Kite standards across programs and portfolios
• Support Standards Core Committee and Standards Governance Committee activities
• Prepare materials, document decisions, and follow up on action items
• Partner with functional stakeholders to support standards adoption
• Identify and suggest process improvements and support standards-related initiatives
• Ensure compliance with regulatory requirements, industry standards, GCP/ICH guidelines, and internal procedures
• Provide study support during initial EDC builds, including standards implementation, change management, issue resolution, impact analysis, solution proposals, and escalation
• Execute assigned global library build and maintenance activities
• Perform quality checks on standards implementation
• Document standards release activities

Senior Associate, Clinical Data Standards Management

• Support development and maintenance of global clinical data standards and operational data mappings
• Apply CDISC standards, including CDASH and SDTM controlled terminology, in standards development
• Develop and maintain global library objects, including eCRFs, edit checks, and dynamics
• Assist in regular releases of the Global Library Volume (GLV)
• Contribute to CRF Completion Guidelines development
• Work across Medidata RAVE, TrialGrid, Azure, Smartsheet, SharePoint, and Veeva Vault to support GLV development, maintenance, and releases
• Support consistency and adherence to Kite standards across programs and portfolios
• Support Standards Core Committee and Standards Governance Committee activities
• Prepare materials, document decisions, and follow up on action items
• Partner with functional stakeholders to support standards adoption
• Identify and suggest process improvements and support standards-related initiatives
• Ensure compliance with regulatory requirements, industry standards, GCP/ICH guidelines, and internal procedures
• Provide study support during initial EDC builds, including standards implementation, change management, issue resolution, impact analysis, solution proposals, and escalation
• Execute assigned global library build and maintenance activities
• Perform quality checks to ensure standards implementation aligns with defined specifications
• Document standards release activities