Designer

• Design and maintain efficient, smooth, and results-oriented business and sales processes across all channels
• Transform and unify existing local processes into pan-Baltic processes
• Design and implement unified working principles for retail customer-facing units
• Define competencies required for retail customer-facing employees and design training programs
• Create training programs or provide input for existing programs based on sales or service process priorities
• Troubleshoot root causes of customer or employee issues and identify improvement actions
• Improve customer and employee experiences and process efficiency
• Implement findings from lean methodologies in processes
• Maintain agile cross-functional cooperation with other units
• Prepare and provide process descriptions, guidelines, and documentation
• Develop business cases for retail process and optimization initiatives

Designer jobs in Estonia

Process Designer