Engineering Manager

• Lead the AI Feature team responsible for PercyIQ, Personify Health's AI-powered discovery and conversation experiences
• Own delivery of AI/RAG-powered search and discovery across Web, iOS, and Android, including agent orchestration, knowledge base ingestion, and result ranking/personalization
• Lead go-live readiness, capstone testing, pilot monitoring, load testing, production alerting, and runbooks for AI-driven features
• Direct analytics infrastructure for measuring and reporting AI feature usage
• Guide AI guardrails and evaluators for clinically appropriate, on-brand, trusted responses, including crisis/emergency detection and routing
• Oversee PHI/PII protection, including masking sensitive health identifiers before storage
• Drive translation and localization support for non-English-speaking members
• Lead technical design and delivery of conversational AI experiences and quality/safety management frameworks
• Own integrations for benefits and clinical chat use cases and handoffs between AI chat and human support channels
• Own the AI-powered member support chatbot, including intent recognition, RAG-based responses, and escalation to live agents
• Ensure operational health of human handover, knowledge-base synchronization, and mitigations for hallucination or mis-routing
• Manage, mentor, hire, and develop backend, frontend, and QA/automation engineers
• Run agile delivery activities including sprint planning, retrospectives, release captain rotation, regression testing, and automation maintenance
• Own production support, on-call readiness, incident response, alerting, and post-incident documentation
• Track and report AI system health metrics to engineering and product leadership
• Collaborate with Engineering Managers, the Director of Software Engineering, and Product/UX leadership on roadmaps and dependencies

Explore Engineering Manager at Personify Health. Review requirements and application details.