Engineering Manager

• Develop team member capabilities aligned with the function’s vision
• Encourage career planning and enable development opportunities
• Remove roadblocks and set focus in performance management
• Develop team skills, healthy dynamics, and a sustainable pace
• Lead software and/or service delivery by setting focus, removing impediments, managing stakeholders, and creating efficiencies
• Provide leadership, feedback, coaching, development support, performance evaluation, compensation, succession and talent management, conflict handling, and performance improvement planning
• Foster a healthy, trusted, positive, energetic, inclusive, and enthusiastic team environment
• Ensure People & Culture and compliance policies are followed
• Achieve agreed service levels and operational KPIs
• Maintain appropriate staffing levels and align people and capabilities to service requirements
• Improve units, processes, services, and activities to meet objectives and targets
• Participate in regional and global squads
• Monitor service levels daily and proactively address issues
• Serve as point of contact for assigned sites and provide monthly service reviews
• Manage escalations and support new account transitions and knowledge transfer
• Communicate proactively with stakeholders about changes and potential issues
• Support account improvement plans and coordinate actions with relevant teams
• Participate in or lead projects including system go-lives and new scope or site transitions
• Support or lead transition activities including knowledge transfer, hiring, and training
• Support transition resource allocation and management
• Participate in hypercare

Engineering Manager jobs in Malaysia

Engineering Manager – Service Delivery Manager, RDT, Multilingual (Japanese Speaker)