Executive

• Provide excellent customer support via all relevant communication channels
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
• Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver services using appropriate procedures to ensure high customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

Executive jobs in Hong Kong

Personal Banking Executive – Part-time