General

• Tailor and continuously update Quality Assurance operating procedures to reflect Ethiopian healthcare regulations, Oromia market conditions, and Tiko platform standards
• Oversee and enforce Service Level Agreements with clinical partners and franchisors
• Track SLA compliance, maintain governance records, and flag breaches
• Contract, onboard, and manage independent health providers on the platform
• Establish and coordinate an independent pool of quality auditors
• Ensure providers are vetted, trained, and capable of meeting quality benchmarks
• Assess provider and field employee training gaps and execute targeted on-the-job training
• Evaluate operational workflows and digital systems to identify and mitigate systemic bottlenecks
• Solicit and analyse feedback from end users, beneficiaries, and community actors
• Use user ratings, audit reports, and performance trends to recommend quality improvements and hold providers accountable
• Develop and maintain quality reports, compliance records, and risk logs
• Inform leadership and support organizational learning

Explore Service Quality Officer at Girls For Girls Africa Mental…. Review requirements and application details.