German

• Lead and develop Player Support Agents, Specialists, and Experts across assigned projects, shifts, and languages
• Ensure consistent, professional, and player-focused support while meeting operational and performance targets
• Manage daily team operations, including workload coordination, performance management, coaching, quality, training, and team development
• Handle player contacts when required for escalations, training, or operational coverage
• Manage attendance, performance, quality, conduct, and development
• Manage daily workloads, queues, breaks, and priorities within the operational plan
• Conduct one-to-ones, coaching, performance reviews, and absence follow-ups
• Develop and implement performance improvement or disciplinary plans
• Own team training, quality calibrations, procedures, and knowledge content
• Coordinate incident responses and approve actions within delegated authority
• Identify operational risks and recommend appropriate actions
• Support recruitment, onboarding, and probation reviews
• Manage complex team issues and challenging conversations
• Contribute to client meetings, operational reports, and escalation follow-ups

German jobs in Serbia

Player Support Lead, German