Head of Department

• Plan, organize, and manage the work of the customer service department
• Take ownership of the department's KPIs and ensure targets are met
• Implement and maintain standardized customer service processes and instructions
• Ensure the effective handling of customer inquiries and complaints
• Monitor the quality of customer service and develop improvement proposals
• Analyze customer service performance indicators and prepare reports for management
• Collaborate with other company departments to improve the customer experience
• Participate in the introduction of new services, products, or solutions from the customer service perspective
• Contribute to attracting new customers and growing the client base

Head of Corporate Customer Department

• Own the overall strategy and development of the SiGMA Poker Tour across international markets
• Build the annual tour calendar and identify new destinations and casino venues
• Develop SPT into a globally recognised live poker brand focused on sustainable growth and profitability
• Explore growth beyond live events, including online poker and other revenue streams
• Oversee tournament structures, formats, buy-ins, guarantees and side events
• Ensure a high-quality player experience across registration, tournament play, payouts, hospitality and VIP care
• Develop relationships with casino operators, venues, gaming institutions and strategic partners
• Lead commercial discussions and contract negotiations with casino and venue partners
• Work with Events and Logistics to execute agreements, operational requirements and partner deliverables
• Identify partnerships to strengthen SPT's reach, player acquisition and commercial performance
• Secure sponsorship, partnership and branding opportunities with the Commercial team
• Develop revenue streams across sponsorships, online poker, merchandise, hospitality and strategic partnerships
• Ensure sponsor activations are incorporated across events, digital channels, influencer activity and VIP experiences
• Build relationships with players, VIPs, influencers, streamers, operators, affiliates and poker-community figures
• Act as an on-site leader at major SPT stops and travel internationally as required
• Coordinate cross-functionally with Events, Logistics, Marketing, Social Media, Newsroom, Design, Media, Finance and Legal
• Ensure tour stops meet brand, operational and commercial objectives
• Oversee budgets, settlements, prize-pool requirements, contracts and post-event reporting
• Lead the SPT team by providing structure and strategic direction
• Set objectives across operations, partnerships, tournament delivery, player management and marketing
• Develop scalable processes and standards for new markets
• Monitor performance and ensure projects and tour milestones are delivered on schedule

Head of Department jobs in Malta

Head of Corporate Customer Department

Head of Poker