IT Specialist

• Provide oversight and expertise in ITSM configuration management support
• Implement, integrate, and sustain/maintain ServiceNow or another ITSM platform for EACN operations
• Configure and customize EACN software to gather statistics and provide Trend Analysis for mission reporting and decision-making
• Support user-submitted configuration change requests and ensure timely, accurate implementation
• Customize the ITSM platform to reflect system design changes and equipment upgrades across the EACN environment
• Provide IT Service Management training, including ServiceNow training for the Trouble Ticket System
• Develop and maintain workflows, dashboards, and processes aligned with ITIL/ITSM best practices
• Collaborate with Government Engineers, GSOC personnel, and other stakeholders to support Incident Management, Change Management, Knowledge Management, and IT Asset Management needs
• Maintain documentation of ITSM configuration changes, trend analysis reports, and training materials

Explore IT Service Management Specialist at Apogee Engineering, LLC. Review requirements and application details.